iSON Xperiences Will Bring FICO’s AI-Powered Customer Management Technology to Countries Across Africa

Partnership will merge decisioning technology with BPO solutions

Global analytics software leader FICO has partnered with iSON Xperiences, the largest business process outsourcing solutions company in Africa, to bring FICO capabilities for customer management to 15 countries on the African continent. The partnership will give businesses greater ability to manage customers across the life cycle, through solutions that integrate FICO’s decisioning technology with iSON Xperiences’ BPO & CX solutions.

iSON Xperiences, which serves clients in Africa, North America, the UK, the Middle East and India, will provide African banks, insurers, retailers, telecommunications providers and other firms with FICO-powered solutions that improve customer acquisition, customer management, debt collection and other areas. These solutions will combine data, analytics, machine learning and AI with human expertise to create meaningful, seamless and sustainable customer interactions.

"We are committed to helping our clients maximize customer value through data-driven innovation," said Vitul Kwatra, Global CEO at iSON Xperiences. "That involves understanding and predicting customer behaviour and needs, and then turning those insights into automated decisions. We found FICO to be the most advanced company for turning data and insights into results, through AI, decision management software, optimization and other technologies.”

“iSON Xperiences has an outstanding growth story based on its technical skills and focus on service excellence,” said Alexandre Graff, SVP of Global Partners & Alliances at FICO. “We are two global organizations with highly complementary technology suites that are laser-focused on making every customer decision count. Together, we can bring a transformative approach to customer decision management to businesses across the continent.”